# TalkLinx

> TalkLinx is an AI-powered customer support workspace: document-grounded chat, an embeddable support widget, signed social support links, AI phone-call and voice support, multilingual translation, lead capture, and conversation analytics — all edge-native and 24/7.

TalkLinx (by ZadeNor AI) is an edge-native, AI-powered customer support workspace. Its default support agent is named "Ally". Each account configures its own bot name, company name, logo, and agent behavior.

- Website: https://talklinx.app
- Pricing: https://talklinx.app/subscriptions
- Help center: https://talklinx.app/help
- Sitemap: https://talklinx.app/sitemap.xml

## What TalkLinx does

- **AI customer support agent**: Ally answers customer questions instantly with empathetic, document-grounded replies, so your team handles the conversations that truly need a human.
- **Knowledge base chatbot (RAG)**: Upload documents, policies, and product guides, and TalkLinx grounds every answer in your own knowledge with retrieval-augmented generation — no made-up facts.
- **AI phone-call support**: Turn-taking phone-call mode lets customers talk to your support agent out loud, with natural multilingual voice replies and edge-safe defaults.
- **Voice support (speech-to-text & text-to-speech)**: Customers can speak their questions and hear answers back. Mic capture, chat audio, and call mode all use reliable defaults.
- **Live chat software**: A beautiful, fast live chat experience with grounded answer cards, image knowledge, and downloadable documents inside the conversation.
- **Embeddable chat widget**: Drop a signed, secure support widget onto any website. Sessions stay owned by your workspace and follow your branding and AI model.
- **Social support links**: Generate signed share links for social, WhatsApp, and support campaigns. Visitors start a guided chat that captures their language, name, phone, and email.
- **Conversation & support analytics**: An analytics cockpit surfaces conversation volume, source mix, country insights, language trends, contacts growth, and AI-generated support intelligence.
- **Multilingual & translation support**: Serve customers in their language with edge-native translation, plus a Translate-to-English action so human reviewers can follow every transcript.
- **Lead capture & contacts**: Every anonymous chat can collect name, phone, and email, then flow into a searchable, filterable contacts table for follow-up.
- **24/7 & after-hours support**: TalkLinx never sleeps. Customers get accurate, on-brand answers around the clock, including weekends, holidays, and after business hours.
- **Helpdesk & ticket deflection**: Resolve repetitive questions automatically and deflect tickets before they reach your inbox, while keeping full transcripts for review.

## Industries and use cases

- **E-commerce & retail support**: Answer order, shipping, return, and product questions with images and document-grounded details, day or night.
- **SaaS customer support**: Deflect onboarding and how-to tickets with answers grounded in your docs, changelogs, and help center.
- **Healthcare patient support**: Share appointment, intake, and policy information with empathetic, accurate, on-brand responses.
- **Education & student support**: Help students and parents with enrollment, courses, schedules, and admissions in any language.
- **Real estate enquiries**: Qualify buyers and renters, share listing details, and capture leads with name, phone, and email.
- **Hospitality & hotel support**: Handle booking, amenities, and concierge questions across languages with a friendly AI front desk.
- **Logistics & delivery support**: Give shipment, tracking, and scheduling answers grounded in your operational documents.
- **Fintech & banking support**: Provide clear, document-grounded answers about accounts, fees, and processes with audit-friendly transcripts.
- **Insurance customer support**: Explain coverage, claims steps, and policy documents while capturing qualified leads.
- **Automotive dealership support**: Answer inventory, service, financing, and test-drive questions and route hot leads to sales.
- **Telecom customer care**: Resolve plan, billing, and device questions instantly and reduce call-center load.
- **Government & public services**: Offer multilingual, accessible answers to citizen questions grounded in official documents.
- **Nonprofit & donor support**: Answer donor, volunteer, and program questions and capture contacts for follow-up.
- **Legal intake & enquiries**: Screen enquiries, share process information, and collect contact details for qualified matters.
- **HR & internal helpdesk**: Answer employee policy, benefits, and onboarding questions from your internal knowledge base.
- **IT service desk**: Deflect common IT requests with grounded troubleshooting steps and escalate when needed.
- **Restaurant & food ordering support**: Help guests with menus, ordering, reservations, and allergen questions in their language.
- **Travel & booking support**: Compare packages, share itineraries as documents, and answer travel questions 24/7.
- **Manufacturing support bot**: Surface product specs, manuals, and warranty details grounded in your technical documents.
- **Professional services**: Answer scope, pricing, and onboarding questions and turn website visitors into booked calls.

## Pricing

- **Standard**: RM1600 / USD400 per month for one workspace account with the full cockpit. A 7-day Standard trial is available (50 knowledge files, 5 chats, 500 MB).
- **Enterprise**: volume discounts — 10% off for 2 accounts, 20% off for 5 accounts, 30% off for 10 accounts, with guided onboarding via sales@zadenor.com.

## Frequently asked questions

### What is TalkLinx?
TalkLinx is an AI-powered customer support workspace. It gives every business a document-grounded support agent (Ally) for chat, an embeddable widget, signed social support links, AI phone-call and voice support, multilingual translation, lead capture, and conversation analytics.

### Does TalkLinx answer from my own documents?
Yes. TalkLinx uses retrieval-augmented generation (RAG). You upload your knowledge — documents, policies, product guides, and images — and answers stay grounded in your content instead of generic guesses.

### Can TalkLinx handle phone calls and voice?
Yes. A turn-taking phone-call mode lets customers talk out loud, with natural multilingual voice replies. Speech-to-text and text-to-speech also work in chat, with edge-safe defaults and optional admin-enabled browser models.

### Can I embed TalkLinx on my website?
Yes. You can generate a signed, secure chat widget and embed it on any site, or share signed social support links. Sessions stay owned by your workspace and follow your branding, AI model, and settings.

### Does TalkLinx support multiple languages?
Yes. TalkLinx serves customers in their language with edge-native translation, and main-chat transcripts include a Translate-to-English action so human reviewers can follow along.

### What analytics does TalkLinx provide?
TalkLinx includes a conversation analytics cockpit: conversation volume, source mix across widget, social, and workspace, country insights, language trends, contact growth, and AI-generated support intelligence.

### Can TalkLinx capture leads?
Yes. Anonymous widget and social chats collect language, name, phone, and email before the conversation starts, and contacts flow into a searchable, filterable table for follow-up.

### Is TalkLinx available 24/7?
Yes. TalkLinx provides round-the-clock, after-hours, weekend, and holiday support so customers always get accurate, on-brand answers.

### How much does TalkLinx cost?
Standard is RM1600 / USD400 per month for one workspace account with the full cockpit. A 7-day Standard trial is available. Enterprise rewards growing teams with volume discounts: 10% off for 2 accounts, 20% off for 5, and 30% off for 10.

### Which industries use TalkLinx?
TalkLinx fits e-commerce, SaaS, healthcare, education, real estate, hospitality, logistics, fintech, insurance, automotive, telecom, government, nonprofits, legal intake, HR helpdesks, IT service desks, restaurants, travel, manufacturing, and professional services.

### Is my data secure?
Yes. TalkLinx is edge-native with private storage, owner-scoped knowledge search, signed links for anonymous sessions, and admin-gated controls so each workspace stays locked down.

### How do I get started with TalkLinx?
Sign up and your account auto-starts a 7-day Standard trial. Upload your knowledge, set your bot name and branding, then share your widget or social support links and start resolving conversations.

## Contact

- Support: support@talklinx.app
- Sales: sales@zadenor.com